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Feb 16, 2021

Why the after-booking should matter as much as the booking in the travel industry? (Part 2)

In the first part of this article, we started our journey by airline’s shopping & booking before moving to the importance of after-booking or Order Management. We now come to involved airline’s systems and the industry roadmap to upgrade them. Which systems does airline’s Order Management rely on? To understand…

Travel

5 min read

Why the after-booking should matter as much as the booking in the travel industry? (Part 2)
Why the after-booking should matter as much as the booking in the travel industry? (Part 2)

Feb 16, 2021

Why the after-booking should matter as much as the booking in the travel industry? (Part 1)

Over the last years, many efforts have been made by travel players to digitize and improve the search and book experience for customers, also known as Offer Management. However, the after-booking or Order Management, still remains a pain point, while it is critical, both for revenue upsell and customer experience. …

Airlines

5 min read

Why the after-booking should matter as much as the booking in the travel industry? (Part 1)
Why the after-booking should matter as much as the booking in the travel industry? (Part 1)
Timothy

Timothy

Co-founder @Smooss (www.smooss.io)— Travel tech start-up

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